Privacy Policy

Introduction

At Transport Walla, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our parcel delivery platform, including our mobile applications and website.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Service.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Account Information: Phone number, name, email address
• Profile Information: User preferences, profile picture
• Verification Documents (for Transporters): Aadhaar, PAN, Driver's License, Vehicle Registration Certificate
• Payment Information: Transaction details, billing information

1.2 Location Information

We collect location data to provide our delivery services:

• Pickup & Delivery Addresses: Full addresses for parcel collection and delivery
• GPS Coordinates: Precise location data for route optimization and tracking
• Real-time Location (Transporters): Location during active deliveries for tracking purposes

1.3 Parcel Information

Information about parcels being delivered:

• Photos: Images of parcels uploaded by users and transporters
• Dimensions & Weight: Physical specifications of parcels
• Delivery Instructions: Special handling or delivery requirements

1.4 Device Information

We automatically collect certain information about your device:

• Device type, operating system, and version
• Unique device identifiers
• Mobile network information
• App version and usage data
• IP address and browser type (website visitors)

1.5 Usage Information

We collect information about how you use our Service:

• Pages visited and features used
• Time and date of visits
• Search queries and interactions
• Delivery history and preferences
• Communication with support

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Connect users with transporters for parcel delivery
• Calculate delivery pricing based on distance, weight, and dimensions
• Process and manage delivery requests and bids
• Provide real-time tracking and notifications
• Facilitate communication between users and transporters

2.2 Account Management

• Create and maintain your account
• Authenticate users through OTP verification
• Verify transporter credentials and documents
• Provide customer support and respond to inquiries

2.3 Payment Processing

• Process payments and transactions
• Calculate platform fees and taxes
• Generate invoices and receipts
• Detect and prevent fraud

2.4 Platform Improvement

• Analyze usage patterns to improve our Service
• Develop new features and functionality
• Personalize user experience
• Conduct research and analytics

2.5 Communication

• Send OTP codes for authentication
• Notify you about delivery updates and status changes
• Send important service announcements
• Respond to customer support requests
• Send promotional communications (with your consent)

2.6 Legal & Safety

• Comply with legal obligations and regulations
• Enforce our Terms of Service
• Protect against fraud, abuse, and illegal activity
• Resolve disputes and troubleshoot problems

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Other Users

• Users and transporters can see each other's name and contact information for delivery coordination
• Delivery addresses and parcel details are shared with assigned transporters
• Profile information and ratings are visible to facilitate trust

3.2 With Service Providers

• Supabase: Cloud database and storage services
• Payment Processors: Secure payment processing
• Map Services: OpenStreetMap (Nominatim) for geocoding and Carto for map tiles
• SMS Providers: OTP delivery services
• Analytics Providers: Usage analytics and performance monitoring

3.3 For Legal Reasons

• To comply with legal obligations, court orders, or government requests
• To enforce our Terms of Service or other agreements
• To protect the rights, property, or safety of Transport Walla, our users, or others
• To detect, prevent, or address fraud, security, or technical issues

3.4 Business Transfers

If Transport Walla is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Storage & Security

4.1 Where We Store Data

Your data is stored securely using:

• Supabase PostgreSQL Database: All user, parcel, and transaction data
• Supabase Storage: Parcel images and transporter documents in secure buckets
• Mobile Device Storage: Minimal data cached locally for app functionality (AsyncStorage)

4.2 Security Measures

We implement industry-standard security measures to protect your information:

• Data encryption in transit (HTTPS/TLS) and at rest
• Secure OTP-based authentication system
• Regular security audits and monitoring
• Access controls and authentication for database access
• Secure API endpoints with input validation

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights & Choices

You have the following rights regarding your personal information:

5.1 Access & Correction

• Access your personal information through your account profile
• Update or correct inaccurate information
• Request a copy of your data

5.2 Deletion

• Request deletion of your account and personal data
• Note: We may retain certain information for legal or legitimate business purposes
• Deletion requests are processed within 30 days

5.3 Opt-Out

• Unsubscribe from promotional emails and notifications
• Disable location services (note: this may limit functionality)
• Manage notification preferences in app settings

5.4 Data Portability

Request a machine-readable copy of your data for transfer to another service.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Performance Cookies: Improve website performance and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

• Supabase: Database, storage, and realtime services (Privacy Policy)
• OpenStreetMap (Nominatim): Geocoding services (Privacy Policy)
• Carto: Map tile provider (Privacy Policy)

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service and maintain your account
• Comply with legal obligations (tax, accounting, audit requirements)
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@transportwalla.com

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Updating the "Last updated" date at the top of this page
• Sending you a notification through the app or via email
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection inquiries, please include "Privacy Request" in your subject line. We will respond to your request within 30 days.